‘Configuration update’ causes global outlook outage, says Microsoft

'Configuration update' causes global outlook outage, says Microsoft

Pedestrians wearing protective masks walk behind the Micros Technology Foot Technology Center in New York on Wednesday, July 22, 2020.

Jinnah Moon | Bloomberg by Getty Images

Microsoft is trying to fix a worldwide outage after leaving many users unable to access their Outlook email through software software “Configuration Update”.

“We have received reports of users experiencing problems accessing their Exchange accounts online accounts through Outlook on the web”, a .ficial microcft account. Tweeted Early Thursday morning.

Hours after users began noticing the outage, Microsoft said it had found the cause of the outage.

“We have determined that the recent configuration update in the components of the root user requests was the cause of the effect.” “We’ve rolled back the update and are monitoring the service for recovery.”

A preliminary investigation by Micro .ft found that users in India are the most affected, the company said, adding that the issue affects users around the world.

“Users may experience problems with various Exchange prot-line protocols, including Outlook Desktop and mobile services,” said Microsoft.

The outrage comes because a growing number of people are doing remote work due to the coronavirus epidemic. Micro .ft users vented their frustrations on social media because the outage leaves them unable to send and receive important emails.

Adam Thomas wrote on Twitter: “Some businesses rely on a functional email service to do business, please try to work faster because I have emails I expect to do my own work today.”

This is the second major outage of the micro .ft this week. On Tuesday, micro .ft There were problems With Micro .ft 365 services including Outlook and Teams.

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It was not immediately clear if the two outages were connected.


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