Heave a sigh of relief for telecom users: As per its own statements, the provider has corrected a nationwide mistake. Thousands of customers were affected.
In Deutsche Telekom It’s been harsh on Tuesday for hours unrest Mobile network is given. There were errors in the phone call too SMS and through that mobile box LTEnetwork, T-Online said a telecom spokesperson upon request.
According to Telecom, it should be fixed. “Mobile telephony via LTE is working properly again,” the spokesperson wrote to T-Online late in the evening. “We apologize to our customers for the inconvenience, as we unfortunately did not meet our standards today.”
thousands of customers affected
Since Tuesday morning hundreds of reports have been received from all over Germany on the portal “allestoerungen.de”. Users reported that they could not make any calls from their cell phones for several hours, even landline Obviously impressed. with mobile problem Internet Fewer users reported.
The reports subsided by late evening, but there were still different messages on the portal. So it is doubtful when all the telecom users will actually be able to make calls again without any interference.
With your iPhone, call setup works automatically after about 20 seconds, and then the smartphone jumps to the 2G network. On Android phones you’ll need to disable “Voice over LTE” in the settings to be able to make calls if you’re still having problems.
speaker: “internal software error”
Telecom did not comment on the exact cause of the problems. It was initially suspected that the disruption was related to the consequences of the storm over the weekend. The spokesperson wrote about an “internal software error” that was identified by technicians, but which has now been fixed.
Kangstar also had a glitch in the mobile network, the provider uses the same network as another brand of telecom.
Note: T-Online Portal is an independent news portal and is operated by Strayer Digital Publishing GmbH.
Update, 10:55 PM: We updated the report late in the evening to the effect that the telco announced that the problem had been fixed.
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