Mumbai: The Telecom Regulatory Authority of India (TRAI) has sought an explanation from telecom companies as to why it sells a 28-day recharge as a monthly plan. Due to increasing customer complaints Trine This step has been taken.
Trine Telecom companies have been directed to comment mainly on monthly plans. Today, the validity of monthly plans of all telecom companies of the country is 28 days. So customers will have to recharge 13 times a year instead of 12. Troy said consumers have objected to companies being charged an extra month’s fee. The payment range for a postpaid plan is 30 days, while for prepaid customers the monthly plan is valid for 28 days. Troy seeks clarification as to why there is no 30-day payment chain for all customers. It has also been mentioned that all the concerned telecom companies should submit their views from 11 to 25 June 2021.
Customer’s objection –
– Monthly plan validity of 24 days?
– Why are prepaid and postpaid payment chains not the same?
– Why do customers recharge 13 times a year instead of 12?
Two months from now on recharge and robbed?
Although the telecom companies have reduced the validity of monthly recharge by two days, the duration of all subsequent recharge has been reduced to four, six, eight days. That is, the validity of a two-month recharge is 56 days, 84 days for three months and 356 days for a one-year plan. Telecom experts say that consumers ignore this because they get to use a lot of data every day.
Monthly plan validity for 28 days, why TRAI asks for clarification from telecom companies
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Web Title: Monthly plan validity for 28 days, why TRAI asks for clarification from telecom companies
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