The TUI flight, which was supposed to connect Turkey and Norwich airport in four hours, did not go as planned for these Britons. These were eventually dropped off at Brimingham Airport, 150 miles away. At the end of the exam, they reached the site at 3:20 am after twelve hours of hard work.
long awaited item
And to make matters worse, commuters found out that they could not pick up their luggage before 7 a.m. due to lack of staff. It was the straw that broke the camel’s back for these Britons, who wanted to take back their suitcases at all costs. Despite efforts by the police to pacify the matter, the passengers were finding it difficult to convince. He even tried to forcefully open the door.
Katherine and Tom recounted their ordeal: “When we arrived to get our suitcases, we didn’t see them. The staff was not there at all. For four hours, we were not entitled to any communication. We will never fly with TUI again. ,
response to TUI
The travel operator offered vouchers worth 165 euros to the injured customers, but it seems that is not enough to placate the enthusiasm of the passengers. A spokesperson said: “We are very sorry to the customers of this flight, which was delayed due to the delay of the previous flight. Then due to the curfew at Norwich airport we had to divert the plane to Birmingham. We know it Not the level of service that our customers usually get and we are sorry for that.
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