“Orange is asking me for 103 euros even though I have a subscription that allows me to do so”


Kenny Mays was on a holiday in Kos, a Greek island in Europe. And as everyone knows, in Europe, roaming charges apply when you leave your country, which means consumption and prices are in most cases the same as normal consumption and prices. is applied by the operator of the country of origin.

So when Kenny returned from vacation, he was surprised to see his phone bill. And the reason is ultimately very simple. His mobile phone is connected to a network on the island… Turkey.

“I have an Orange subscription that allows me to make unlimited calls, text messages and surf across the EU,” Kenny told HBVL. “Since Kos is part of the EU, I didn’t turn off roaming on my phone. I also didn’t use my cell phone very often. I called my GP until our daughter got sick. Later, Orange sent me an invoice for 103 euros. »

“Orange claims that I called Turkey and surfaced through a Turkish network. I can prove with my travel documents and my phone bill that I have not left the EU and have not made any calls to Turkey. However, I have been reimbursed only 26 Euros. »

The problem is that Kos is a Greek island located in the far east of the Greek islands, a few kilometers from Turkish land. So he confined himself to this network. And since an automatic SMS is usually sent, as well as an SMS that the mobile data is almost exhausted, Orange is in its possession.

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A word of advice When you travel across Europe’s borders, change your network preferences to manual to avoid unpleasant surprises.

“I did get those information, but I have to honestly admit that I didn’t read them properly, because I was in the EU,” says Kenny.

The 26.58 Euro received by Kenny is therefore only a commercial gesture on the part of Orange.

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